Terms of Service

Last updated: August 19, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you and DMR Media LLC, a Wisconsin limited liability company (“DMR Media,” “we,” “our,” or “us”). By accessing www.dmrmedia.org (the “Site”), submitting a form, registering for a webinar, or engaging our services (the “Services”), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.

If you use the Services on behalf of a company or team, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Services

DMR Media provides digital marketing services for real estate professionals, including search engine optimization (SEO), pay-per-click and Google Ads management, ChatGPT and emerging-channel advertising, website design and development, single-property and development marketing, landing pages, CRM integration and lead routing, analytics and reporting, and related consulting, webinars, and educational content.

Specific engagements are governed by a signed proposal, statement of work, or service agreement (an “Order”). If an Order conflicts with these Terms, the Order controls for that engagement.

If you purchased a subscription or service through Stripe (checkout or invoice), the program-specific Service Terms also apply to your purchase and control over these Terms for that program, including its billing cycle, commitment term, lead guarantee, and website ownership provisions.

3. Client Responsibilities

You agree to:

  • Provide accurate, current, and complete information, and keep it updated
  • Grant timely access to the accounts and systems needed to perform the work (ad accounts, website, CRM, analytics, domain/DNS where applicable)
  • Review and approve deliverables and creative within agreed turnaround times
  • Respond to leads promptly so campaign data and any performance guarantee remain measurable
  • Hold and maintain all licenses required for your profession, and ensure content you supply (listings, photos, claims, testimonials) is accurate and lawful — including compliance with fair housing and advertising laws (see our Commitment to Fair Housing)
  • Pay all fees when due under your Order

4. Fees, Billing, and Ad Spend

  • Fees are stated in your Order. Unless the Order says otherwise, management fees are billed in advance on a recurring basis, and setup or build fees are due before work begins.
  • Ad spend is separate. Media budgets are paid by you directly to the advertising platforms (Google, Meta, OpenAI, etc.) and are never included in, or refundable through, DMR Media fees unless your Order expressly says spend is included.
  • Minimum terms. Some programs carry a minimum commitment (for example, three-month website engagements). Minimums are stated in your Order.
  • Late payment may result in suspension of work and campaign pausing after notice. You remain responsible for fees accrued through suspension.
  • Payments are processed by Stripe or by invoice. Except where a written guarantee or your Order provides otherwise, fees are non-refundable once the billing period has begun.
  • Taxes. Fees exclude applicable taxes, which are your responsibility (other than taxes on our income).

5. Guarantees and Disclaimers of Results

Any performance promise we make is limited to the exact written terms on our Our Guarantee page or in your Order — including its qualification requirements, remedies, and claim windows. Beyond those written commitments, we do not guarantee specific rankings, traffic, lead volumes, costs per lead, appointments, closings, or revenue. Marketing results depend on factors outside any agency's control, including market conditions, competition, platform changes, budgets, and your own follow-up.

Case studies and statistics on the Site are real client results from specific engagements. They are examples, not promises that your results will match them.

6. Intellectual Property

  • Your materials (brand assets, listings, photos, content you supply) remain yours. You grant us a license to use them to perform the Services and, with your permission, to showcase completed work in our portfolio and marketing.
  • Deliverables: upon full payment, you own the final deliverables we create specifically for you (website content, ad creative, landing pages), subject to third-party license terms (fonts, stock media, themes, plugins).
  • Our toolkit: we retain ownership of our pre-existing materials, frameworks, processes, templates, and know-how, and may reuse general learnings that do not include your confidential information.
  • Site content: the Site and its content are owned by DMR Media or its licensors. You may not scrape, reproduce, or create derivative works without written permission.

7. Confidentiality

Each party will protect the other's non-public business information with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it (bound by similar obligations) or as required by law. Aggregate, de-identified performance data may be used to improve and benchmark our services.

8. Communications Consent

By submitting a form with your contact details, you consent to receive communications from DMR Media by email, phone, and SMS as described in our Privacy Policy. You can opt out of marketing at any time (unsubscribe link, reply STOP, or ask us).

9. Acceptable Use

You agree not to:

  • Use the Site or Services for unlawful, deceptive, or discriminatory purposes, including violations of fair housing or advertising law
  • Submit false, misleading, or spam form entries, or interfere with the Site's operation or security
  • Reverse engineer, scrape, or harvest data from the Site
  • Misrepresent your identity, licensure, or authority

10. Termination

Either party may terminate an engagement as provided in the applicable Order (including any minimum term and notice period). We may suspend or terminate immediately for non-payment, material breach, or unlawful use. Upon termination: you owe fees accrued through the termination date; we will hand off accounts and deliverables you have paid for; and sections of these Terms that by their nature should survive (payment, IP, confidentiality, disclaimers, liability limits, disputes) survive.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN ORDER, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROVIDE LEGAL, TAX, OR COMPLIANCE ADVICE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DMR MEDIA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE FEES YOU PAID TO DMR MEDIA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

13. Indemnification

You will defend and indemnify DMR Media against third-party claims arising from content or instructions you supply, your violation of law (including fair housing and licensing requirements), or your breach of these Terms. We will defend and indemnify you against third-party claims that deliverables we created (excluding materials you supplied) infringe U.S. intellectual property rights.

14. Dispute Resolution — Binding Arbitration and Class Waiver

Please read this section carefully — it affects your legal rights.

Any dispute arising out of or relating to these Terms, the Site, or the Services that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Outagamie County, Wisconsin, or remotely by agreement. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: disputes will be arbitrated only on an individual basis. Neither party may participate in a class, consolidated, or representative action. Either party may bring qualifying claims in small claims court, and either party may seek injunctive relief in court for misuse of intellectual property or confidential information.

Before initiating arbitration, the party raising the dispute will give written notice and both parties will attempt in good faith to resolve it within 30 days.

15. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules. Subject to Section 14, exclusive venue for any court proceeding is the state or federal courts located in Outagamie County, Wisconsin.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with an updated “Last updated” date. Material changes to an active engagement will be communicated directly. Continued use of the Site or Services after changes are posted constitutes acceptance.

17. Miscellaneous

These Terms plus any Order are the entire agreement between us regarding their subject matter. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact Information

Questions about these Terms:

DMR Media LLC
100 W College Ave, Office No. 326
Appleton, Wisconsin 54911
Email: team@dmrmedia.org
Phone: +1 920-249-5210